MAUAO ADVENTURES PRIVACY POLICY

Mauao Adventures Limited respects your privacy and handles personal information in accordance with the Privacy Act 2020.

1. Information we collect

We may collect personal information when you:
- make a booking or purchase;
- complete a form or participation waiver;
- use our website;
- contact or communicate with us;
- participate in our activities or services; or
- provide information through an authorised third party.

We only collect personal information that is reasonably necessary for our activities and services. NZ privacy principles require information to be collected for a lawful purpose and only where necessary for that purpose.

2. How we use your information

We may use your personal information to:
- manage bookings, payments, refunds and customer enquiries;
- provide our products, activities and services;
- manage health and safety and participant records;
- communicate with you about your booking or our services;
- improve and manage our services;
- send marketing communications where appropriate;
- meet our legal or regulatory obligations; and
- protect our legal rights and interests.

When information is collected directly from a person, the Privacy Act requires reasonable steps to ensure they understand matters including why it is being collected, who will receive it, whether providing it is compulsory or voluntary and the consequences of not providing it.

3. Sharing your information

We may share personal information where reasonably necessary with:
- our staff and people assisting us to provide our services;
- service providers involved in bookings, payments or the delivery of our services;
- authorities or other organisations where required or permitted by law; or
- another person or organisation where you have authorised us to do so.

Where personal information is disclosed overseas, we will comply with the requirements of the Privacy Act 2020.

4. Storage and security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, use or disclosure.

We will retain personal information only for as long as reasonably required for the purpose for which it was collected or as required by law. The Privacy Act principles specifically address both security safeguards and limits on retention.

5. Access and correction

You may ask to access the personal information we hold about you or request that it be corrected.

We may need to confirm your identity before providing or changing personal information.

Requests can be sent to:

kiaora@mauaoadventures.co.nz

The Privacy Act provides individuals with rights to request access to and correction of their personal information, subject to applicable limitations.

6. Cookies and website information

Our website may use cookies and similar technologies to help operate the website and understand how it is used.

You can adjust your browser settings to manage or disable cookies, although this may affect some website functionality.

7. Privacy breaches

If a privacy breach occurs, we will respond in accordance with the Privacy Act 2020, including notifying the Privacy Commissioner and affected individuals where required.

Notification is required where a privacy breach has caused, or is likely to cause, serious harm.

8. Contact us

If you have questions, concerns, or wish to exercise your privacy rights, contact:

Mauao Adventures Limited
Email: kiaora@mauaoadventures.co.nz

Further information about your privacy rights is available from the Office of the Privacy Commissioner at privacy.org.nz.