All our service activities are dependent on the weather conditions. We cannot control the weather, so in the event of a session being modified due to adverse weather, the session may be relocated, postponed or cancelled. This is to be decided by Mauao Adventures, and you will be notified by mobile phone, or email if no mobile phone number is provided, 30-60 minutes before the session of any changes.
Client is able to cancel at any time, but a refund is subject to the clauses below.
The standard cancellation policy for bookings is:
- For cancellations made by Mauao Adventures, a refund of amount paid less any booking and credit card fees.
- For cancellations made by the client more than 24 hours before the session time, a refund of amount paid less any booking and credit card fee.
- Cancellations made by the client within 24 hours of the session time may not be refunded.