Please note that we are not required to give a refund if you change your mind about a purchase.
For our retail items, if what you have bought is faulty, we will provide a full refund. Proof of purchase is required.
For our services, our policy is to provide a full refund if cancellation is made at least 24 hours before the session time. Cancellations made within 24 hours of the session time may not be refunded.
See our Cancellation Policy for details.