Cancellation & Refund Policy

CANCELLATION & REFUND POLICY

Activities & Bookings

Cancellation by us
If Mauao Adventures changes or cancels your booking due to weather, water conditions, safety or operational reasons, we will offer to reschedule or provide an alternative where possible. If this does not suit you, a refund will be provided.

Cancellation by you
Please let us know as soon as possible if you need to cancel or change your booking.

• More than 12 hours before: Your booking may be rescheduled or refunded.
• Less than 12 hours before: No refund will normally be provided unless there are reasonable circumstances.
• No-show: No refund will be provided.

Any genuinely non-refundable third-party booking or card processing fees may be deducted from a refund.

Retail Purchases

Change of mind
We do not normally provide refunds or exchanges where you have simply changed your mind, so please choose carefully. NZ retailers are generally not required to provide a change-of-mind refund unless their own returns policy provides for one.

Faulty or incorrect products
If a product is faulty, unsafe, does not match its description or otherwise fails to meet the guarantees required by the Consumer Guarantees Act 1993, we will provide the appropriate remedy, which may include repair, replacement or refund.

Consumer Rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or any other rights that cannot legally be excluded. The CGA provides automatic rights for consumer goods and services that cannot simply be waived by store policies.